Refund policy
At TheMoon, we want you to love your fitness wear. If you are not completely satisfied with your purchase, we have simplified our return process.
RETURN PERIOD We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
ITEM ELIGIBILITY To be eligible for a return, your item must be in the same condition that you received it:
-
Unworn, unwashed, and undamaged.
-
With all original hangtags intact.
-
In its original packaging. You will also need the receipt or proof of purchase.
HOW TO START A RETURN (SECURE PROCESS) To start a return, please contact us first at our email address: moon@wwwthemoon.com
Our support team will evaluate your request. If your return is accepted, we will send you a return shipping label, as well as the exact address of our logistics center in San Antonio, Texas, to send your package.
IMPORTANT: For security reasons, our logistics center address is not published. Items sent back to us without first requesting a return will not be accepted.
EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS We will notify you once we’ve received and inspected your return at our Texas facility, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions about your return or refund, please contact us at moon@wwwthemoon.com
DAÑOS Y ARTÍCULOS INCORRECTOS
Por favor, revisa tu pedido en cuanto lo recibas y ponte en contacto con nosotros de inmediato si el artículo está defectuoso, dañado o si recibes un artículo equivocado, para que podamos evaluar el problema y solucionarlo.
EXCEPCIONES
Lamentablemente, no podemos aceptar devoluciones de artículos en oferta, artículos en liquidación o tarjetas de regalo. Tampoco podemos aceptar devoluciones de ropa interior o calcetines por razones de higiene.
